frequently asked

Yes! Our scanning solution can be used via any mobile device that has internet access and a camera.

Each event organiser will have a user account to our CrowdServe Organiser platform. In the platform you can set up and publish your event anytime, anywhere you have an internet connection.

You can do so via the Dashboard feature on our Organiser platform! Each event will have a specific dashboard with the data and analytics your team needs to make decisions quickly.

Yes! In our organiser Platform you'll be able to view information about your attendees.

Yes you can! Depending on the plan you have, you are able to create up to 5 different ticket types and 8 discounts for your event.

Yes! Attendees can access their tickets either from the CrowdServe mobile app or the online platform https://app.ticket-crowdserve.com/my-tickets

The fees depend on which plan you are on! You can reach out to our events team at events@crowdserve.xyz to discuss which plan is most suitable for you!

We will support ticket transfers in the near future, but for now this is not supported on our system. If you wish to resell your ticket, you may do so on our Secondary Market via our mobile application.

There is no limit to the number of tickets, as long as your event space allows it.

Tickets are delivered to customers via their CrowdServe account. Users will need to register for an account and find their ticket under “My Tickets”.

Currently, buyers are able to pay via Visa, Mastercard and PayNow for Singaporean bank account holders.

The CrowdServe team will be rendering customer support for users via email. Users can reach out to support@crowdserve.xyz for any issues they have. For organisers on our premium plan. A member of the CrowdServe team will be there to help with any technical issues.

Head over to one of our events page here or the CrowdServe app on your mobile devices to view and purchase all the upcoming events.

Bundle tickets are subject to the event organiser’s discretion.

You may contact us at support@crowdserve.xyz and our team will assist you with your inquiry.

All tickets are non-refundable or exchangeable from CrowdServe and are subjected to approval by event organisers. You may contact us at support@crowdserve.xyz our team will liaise with the event organiser to facilitate the request.

Yes, you can sell or transfer your ticket if you had purchased it. However complimentary tickets are non-transferable or sellable on the secondary market if they have not been used.

Age restrictions are subjected to the type or location of the event and/or subjected to the event organiser.

If you have yet to check your spam folder, kindly head over to check. If it did not land in your spam folder too, you may contact us at support@crowdserve.xyz our team will assist you on it.

Head over here or the marketplace on the CrowdServe app to view all upcoming events.

There is a 5% ticketing fee charged to the ticket prices but are subjected to whether the event organiser had absorbed the fee. Final prices of the tickets will be shown at checkout.

You may check on our secondary marketplace for ticket that are sold out on the primary marketplace.

The number of tickets you can purchase depends on the availability of the tickets for the event.

You will receive an email with a link that directs you to your ticket. Alternatively, log into your CrowdServe account or create an account with the same email address you purchased the tickets and go to ‘My Tickets’ to access your tickets.

Yes, kindly head over to the Apple App Store or Android Google Play Store to download the app to gain full access to manage your tickets.

You may contact us at support@crowdserve.xyz and our team will assist you to locate or retrieve your ticket in your account.

Pricing of ticket resale or scalping are subject to the event organiser’s discretion.

In the event that the event was cancelled or postponed, the event organiser will reach out to facilitate the refund if payment was done.